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Installation Help 
Our compatible and re-manufactured cartridges have the same quality rating as the higher priced name brand ones.  If you are experiencing problems, it is typically just the installation and a few simple steps will get your cartridge functioning. We have over 200 easy to follow videos. Click here for Technical Tips.




First, be sure you have installed your print cartridge properly
    •    Your ink cartridges will last longer if you do not remove your cartridge from the protective wrapping until it's ready for use.
    •    The ink cartridge should be placed upright for at least 30 minutes prior to use; this will allow the ink to flow down to the print head and allow any oxygen bubbles to rise up and away from the print head.
    •    Be sure you've removed the plastic strip from the ink cartridge. (if present)
    •    Install the print cartridge(s).
    •    IF you are experiencing problems getting your cartridge to be recognized or print properly, run the head cleaning cycle at least one time. (may require a 2nd cycle) and/or run an alignment if your test page shows improper alignment.
    •    Print a test page to make sure the print cartridge(s) are installed, aligned & functioning properly.

If you are installing a new TONER cartridge & having issues
    •    Uninstall the cartridge, turn off the printer, unplug the printer, wait one minute, turn it back on and re-install the cartridge.  This "re-set" will typically override the mfg. hurdles.  If you have a "cleaning" option in your printer utility, run that if you are still having issues.

If these efforts did not work for you with your TONER cartridge,
please click on “returns” under our customer service tab and  fill in the information to receive a free return label and we will rush you a replacement immediately.


If you are experiencing a problem with an ink jet cartridge AFTER following the installation steps above, try the troubleshooting efforts below.  Because all ink cartridges (including the name brands) have a small % of defect, it is possible that we will need to replace your cartridge.  You should contact us immediately if these troubleshooting tips do not work for you.  Please click on “returns” under our customer service tab and  fill in the information to receive a free return label and we will rush you a replacement immediately.

Troubleshooting for ink jet cartridges. 

The print quality is not very good
    •    Run the head cleaning 1 or 2 more times.  If the cleaning has still not solved the issue, run the print head alignment.
    •    If this still does not work, please click on “returns” under our customer service tab and  fill in the information to receive a free return label and we will rush you a replacement. 

The ink cartridge is not being recognized by the printer 
(This issue is usually related to how the manufactures build the printer so that it is more difficult to use a money saving compatible cartridge.)

    •    Be sure that you have removed the plastic strip covering the cartridge vent holes. (the plastic is generally yellow in color)
    •    (1) Remove the ink cartridge from the printer. (2) Power OFF the printer for 2 minutes. (3) Power ON the printer and re-install the ink cartridge(s). (4) Run the head cleaning cycle.

Prints Only White Page
    •    Be sure tape has been removed from printhead.
    •    Air may be trapped inside cartridge. Ensure tape covering printhead has been removed. Wrap the cartridge in an absorbent paper towel and shake lightly.  Let stand upright for a few minutes.

White Lines and Streaks
    •    Printer contacts may be worn or dirty OR your printhead may be partially clogged. Run the printhead cleaning & if the issues persists...

Try this to fix:
    •    Moisten a nonabrasive towel; gently wipe printer contacts. Avoid touching contacts with your fingers.
    •    Place the cartridge with the printhead down on a moist non-abrasive towel for 5 minutes. Blot printhead with a nonabrasive towel. Reinstall and use printer cleaning cycle if necessary.

Leaking Cartridge
    •    Our re-manufactured cartridges are completely rebuilt and sealed as in the original manufacturing process and they should not leak.  It this is occurring, please click on “returns” under our customer service tab and  fill in the information to receive a free return label and we will rush you a replacement.  

Dell Cartridges - Low Ink or Empty Ink

It is very common for Dell ink cartridges to incorrectly display ink levels. If your ink level appears to be empty on the Printer Software please ignore this message & follow the instructions below to turn off or minimize the warning dialog box (please note, this typically works for the Dell M4640 & M4646 ink cartridges):

    •    1. In Windows XP. Select Start.
    •    2. Select Printers & Faxes (or open the Control Panel and select the Printers & Faxes folder)
    •    3. Select your Dell printer.
    •    4. Click FILE on the top right corner and select Printing Preferences from the pull down menu.
    •    5. Select Advanced Options Tab.
    •    6. Click on More Options.
    •    7. Select one of the following two options.
    ◦    a. Never Display the print status
    ◦    b. Display the printing status minimized in task bar.
    •    8. Press OK, Press OK, and close windows.